Shipping Information

At Hoshoku-sha, our commitment to quality service and customer satisfaction remains our top priority. 

​Standard Shipping: Please allow 10-14 business days for order processing and delivery.

 

Claims for Damaged or Defective Items

​Claims Process: Claims for misprinted, damaged, or defective items must be submitted within 7 days of receipt. Please provide both the invoice and photographic evidence of the issue.

 

Damaged Parcels: For items damaged during transit, claims must be filed no later than 72 hours post-delivery.

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Responsibility for Errors: We will address any claims found to be our error at our expense, ensuring a fair and satisfactory resolution.

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Should you have any inquiries regarding your order, shipping, or returns, our customer service team is at your disposal. We aim to make your shopping experience seamless and gratifying.

 

Payment Options

At Hoshoku-sha, we aim to make your shopping experience as convenient and secure as possible. Therefore, we accept a variety of payment methods to accommodate your needs.

 

Major Credit Cards: We accept all major credit cards, including Visa, MasterCard and American Express. Your credit card information is encrypted and securely processed, ensuring your privacy and the security of your information.

 

PayPal: For those who prefer the convenience of PayPal, we offer this option as well. You can choose to pay using your PayPal balance or any credit card linked to your PayPal account. This method also provides a secure and fast way to complete your purchase without entering your credit card details on our site.

 

Our secure payment system is designed to provide you with a variety of payment options, so you can choose the one that suits you best. Rest assured, your payment information is handled with the utmost security and confidentiality. If you have any questions or concerns about our payment options, please don't hesitate to contact our customer service team.